Microsoft working on fix for disconnecting Xbox Series X controllers

So you can actually, you know, play

When you purchase through links on our site, we may earn an affiliate commission.Here’s how it works.

Microsofthas committed to correcting an issue that causes someXbox Series Xcontrollers to stop sending inputs in certain games and, in some cases, disconnecting from consoles entirely.

The problem was the subject of hundreds of complaints – beginning in mid-November upon the console’s initial release – on Microsoft’sXbox forum, and can occur across both blue and black versions of the controller.

One user, for example, complained: “When I loadAssassin’s Creed Valhalla, the controller keeps connecting and disconnecting on its own. So, for example, within 10 seconds it connects and disconnects about 5 times which makes the game unplayable,” to which over 1700 others selected the “I have the same question” option.

Twitter users have shared videos highlighting the frustrating issue.

My kingdom for a Xbox controller that doesn’t disconnect at random. pic.twitter.com/NBfubjWnC5December 31, 2020

“We are aware some players may be experiencing disconnects with their new Xbox Wireless Controllers and our teams are actively working on a solution to be included in a future update,” a Microsoft spokesperson said, encouraging customers to update to the latest controller firmware via the company’stroubleshooting page.

If you’re experiencing similar controller disconnects on a Windows PC via Bluetooth, there’s already a Windows Update you download to patch the issue. In any case, Microsoft is aware of the pesky bug, so expect a quick fix on the way soon.

Get the best Black Friday deals direct to your inbox, plus news, reviews, and more.

Sign up to be the first to know about unmissable Black Friday deals on top tech, plus get all your favorite TechRadar content.

Axel is TechRadar’s UK-based Phones Editor, reporting on everything from the latest Apple developments to newest AI breakthroughs as part of the site’s Mobile Computing vertical. Having previously written for publications including Esquire and FourFourTwo, Axel is well-versed in the applications of technology beyond the desktop, and his coverage extends from general reporting and analysis to in-depth interviews and opinion. 

Axel studied for a degree in English Literature at the University of Warwick before joining TechRadar in 2020, where he then earned an NCTJ qualification as part of the company’s inaugural digital training scheme.

Where to buy the new Xbox Series X and S consoles - including the gorgeous Galaxy Black 2TB machine

Final Fantasy 14 on Xbox Series X|S will require Xbox Game Pass to play when it launches in full

Arcane season 2 act 1 ending explained: who is [SPOILER], when is episode 4 coming out, and your biggest questions answered