Google Meet will soon help you troubleshoot your video conferencing problems
Suggestions will help users fix common problems without having to contact support
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Ensuring yourGoogle Meetvideo calls go smoothly is about to get a whole lot easier asGoogleis adding new tools for both admins and end users to help improve call quality when using the company’svideo conferencing software.
Now when Google Meet detects that a performance issue is impacting call quality, users will see a notification bubble describing the issue along with a red dot on the “More options” menu. By clicking on this menu, Meet users will be able to select “Troubleshooting & help” to find out more information on the issue and see some possible solutions to the problem.
At the same time though, Google is also adding personalized suggestions on how they can improve the quality of their video calls. These suggestions can be useful in situations where a decrease in available processing resources are impacting call quality like when abusiness laptoplowers CPU speed to extend battery life.
Finally, the search giant is adding one-click changes that can quickly reduce the amount of resources Meet is using to improve call quality. These include switching settings to use less CPU or network bandwidth oradding closed captionsto make it easier to understand other speakers in a meeting.
Meet Quality Tool
In addition to notifications to help end users improve the quality of their video calls, Google is also releasing a new update for itsMeet Quality Toolfor admins.
With this tool, admins can now view and troubleshoot instances where users were unable to join calls. A new icon will appear in the timeline of Google’s Meet Quality Tool that indicates a failed join attempt and admins can hover over the icon for more information on the issue.
According to Google, admins will see failed connection attempts when a user tries to join a call that is already at its maximum participant limit, rejoin a call after being removed or being denied, join a call that they were denied entry to by another participant and join a call but the request timed out because nobody in the call responded.
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Using the company’s updated Meet Quality Tool, admins will be able to quickly assist their users withconnection issueswithout having to contact Google for support.
After working with the TechRadar Pro team for the last several years, Anthony is now the security and networking editor at Tom’s Guide where he covers everything from data breaches and ransomware gangs to the best way to cover your whole home or business with Wi-Fi. When not writing, you can find him tinkering with PCs and game consoles, managing cables and upgrading his smart home.
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