American Express launches new ‘Digital Receipts’ feature
Amex customers will soon get a better insight into their purchases
When you purchase through links on our site, we may earn an affiliate commission.Here’s how it works.
American Express has launched a new Digital Receipts service that allows customers to gain a better insight into their purchases from the likes ofGoogle,Microsoft, Square,Appleand a host of othere-commerce merchants.
The move isn’t just to give consumers a better overview of their spending habits; it should also reduce the number of queries about transactions. Following a recent survey by Amex, 79% of merchants surveyed believed thatdigital receiptswould be a positive addition to the purchasing power of customers.
With e-commerce sales still on the increase consumers are looking for more efficient ways of tracking their spending, particularly with the ever-present issues around online security. Digital Receipts will let consumers cross-check their purchases against transactions listed in their credit card account.
The launch of American Express Digital Receipts will let Amex customers view detailed purchase information, including the merchant name, their logo, any order number, the date of their order and the item or items purchased. Any costs and a merchant description will round out the comprehensive data that customers can pick over if they have an issue with an item they’ve bought.
Online account
Customers will be able to access the information from their Amex app or by going to their online account. The new service could help to reduce the number of calls being made tocredit card companiesin relation to queries about purchases.
Amex research data recently revealed that 70% of consumers in the US have contacted their card company with a question about a transaction, only to discover that it was a legitimate charge they or a family member had made.
Owners of business, in bothe-commerceand traditional retail sectors felt that they stood to benefit from the rollout too. Implementing the wider use of digital receipts will help to reduce disputes, cut down on chargebacks and remove unnecessary costs.
Are you a pro? Subscribe to our newsletter
Sign up to the TechRadar Pro newsletter to get all the top news, opinion, features and guidance your business needs to succeed!
They also thought that using digital receipts would make it easier to pinpoint fraudulent charges, as well as improving the customer experience. Ultimately, they felt it would help to increase customer satisfaction levels as a whole.
American Express plans to rollout the new Digital Receipts feature in the next few months.
Rob Clymo has been a tech journalist for more years than he can actually remember, having started out in the wacky world of print magazines before discovering the power of the internet. Since he’s been all-digital he has run the Innovation channel during a few years at Microsoft as well as turning out regular news, reviews, features and other content for the likes of TechRadar, TechRadar Pro, Tom’s Guide, Fit&Well, Gizmodo, Shortlist, Automotive Interiors World, Automotive Testing Technology International, Future of Transportation and Electric & Hybrid Vehicle Technology International. In the rare moments he’s not working he’s usually out and about on one of numerous e-bikes in his collection.
iStorage Group acquires Kanguru Solutions as it looks to expand security offering
Phishing attacks surge in 2024 as cybercriminals adopt AI tools and multi-channel tactics
Professionals are facing “tech overload” as they try to juggle multiple devices in the workplace
